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How do I establish an online
account?
Your library account is established online when
you register for a library card. Visit the Lisle Library to
register for a library card or pre-register
for a library card by filling out our online form.
How do I access my account?
You can
access your account by clicking on Your
Account from the library homepage. To access your account
from the Library Catalog you can select Patron
Account from the menu bar.
Must I log in with my barcode
and password for every operation I want to perform?
Your account is equipped with single session log-in. You need to enter
your barcode and password only once during a session, instead
of logging in for each hold request, patron account access, or
other function requiring identification.
What is my barcode number?
This is the 12-digit barcode number on your library
card that starts with "7301". You will need to enter
all 12 numbers for you to access your account. Do
not enter spaces in between digits.
What is my
password?
Your default password, which was assigned to your
barcode at the time of registration, is the last four digits
of your home phone number.
Can I change the
password myself?
Yes. After accessing
your account, click on Change Logon. Then click on Change
Password and fill in the
blanks. You can use 4 to 16 characters (letters, numbers and
special characters). You will be the only person who knows
this number. If it is forgotten, a new password can be
issued by contacting the Circulation Services Department.
How do I renew my
items online?
Log
on to your account, and select the Items Out tab
to view items you currently have checked out. To renew an
item, select the "check box" for the item, and click
on Renew Selected Items. To renew all the items,
click Renew All Items.
Are there any
conditions when I will not be able to renew items?
Yes.
If the item is requested by another patron, the system
will not let you renew it. You will need to place a hold on
that title, and get back on the waiting list.
You will not be able to
renew items if you have overdue items, fines owed,
or an
expired library card.
You will also
not be able to renew Interlibrary Loan items. You will
need to contact the Circulation Services Department
(630-971-1675, x2006 or x2007) for assistance.
Can I renew online
if I am a reciprocal borrower?
Yes, reciprocal borrowers
have the same exact renewing privileges as Lisle residents.
Where can I review
my reserves?
They are
located in Patron Account under the Requests tab.
The title, status of the item and your position in the queue
are available for viewing here. You may also cancel a
request from here.
How do I interpret
the status of my hold request?
Active: The system has recognized your hold
request. Library staff will contact you when the
requested item is ready for you.
Pending: Your hold request appears in a list of
items that library staff will retrieve from the shelves.
They will then notify you that the item is ready to be picked
up.
Held: The item you requested is now being held
for you at the department in which it is shelved.
Expired: Your hold request was not filled after
two years.
If you see any
other status listed, please contact the Circulation Services
Department.
How do I cancel a
hold request?
Select the
check box for the request, and click Cancel Selected.
To cancel all requests, click on Cancel All. The
"Cancelled" status will remain visible for
three days.
Can I place a
request from the Patron Account's "Request" view?
No. You can only
place a request from the library on-line Catalog.
You can click Search from Patron Account to
enter the catalog.
How do I request a
title in the library's catalog to be held for me?
You can ask the
library to hold a title for you by following these steps:
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Search the library Catalog for the
title you would like to request.
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In the search results, click on Place
Request. A request form will be displayed.
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Type your library barcode number in the Barcode
or Username: box (If you are already logged into your
account, your barcode number and password will already be
filled in).
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Type your password in the Password: box.
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Click Log In.
Please feel
free to contact us with help in submitting your request
(630-971-1675 x2006).
How do I request a
specific item such as a large print or a paperback?
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Search the library Catalog for the
title you would like to request.
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In the search results, click on Availability.
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Click on the Place Request icon to the left of the specific item desired.
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Type your library barcode number in the Barcode
or Username: box.
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Type your password in the Password: box.
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Click Log In.
How can I get my
requests more quickly?
Check the
availability of the title before placing a hold.
Only place requests on titles with the following item status:
"in", "out", "held"
or "in-process." Contact the
Information Services Department and request an Interlibrary
Loan if the item is "lost", "missing" or
"long overdue."
Place the
request under the Title View, rather than on a specific
item. If a title has multiple copies, you will get a
copy sooner if your request is associated to several copies,
rather than just one.
Can reciprocal
borrowers place a request?
No, reciprocal
borrowers cannot place requests on Lisle Library
titles. This is reserved for Lisle cardholders only.
Where is my total
current balance shown in Fines and Fees?
The total
account balance is listed at the bottom of the screen next to
the word Charges.
Why does my
account show more than one balance?
Each overdue
item gets a specific line in the Fines and Fees view.
The total amount for that single item is listed in the Amount
field. If a partial payment is made on a particular
item, the remaining balance for that item is reflected in the Balance
column.
What does the 
at the beginning of the table stand for?
Click
to see the Details, Associated Item, and History
of the Fines & Fees transaction. In this screen you can view details about when the item was
returned, when it was due and when/if a payment was made on
it. However, from this view you cannot tell how much of
a partial payment was made.
I made a partial
payment to my account. Why is the amount paid not reflected in the details of my history?
The system does
not show the amount of partial payment, just that a payment
was made on that charge. The remaining balance for an
item can be viewed from the Fines & Fees screen.
Call the Circulation Services Department for any further
questions regarding a payment to your account.
Is it necessary to
log off when exiting my account?
Yes. This
is your way of preventing others from viewing your account.
Each view in Patron Account offers a place to Log
Out.
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